In-Person Interpreting

Meet them where they are.

When In-Person Presence Makes the Difference

Situations that require a trauma-informed approach

Medical appointments and treatment plans

Courtroom proceedings and depositions

IEPs/ARDs and parent-teacher conferences

Technical or hands-on settings

Accessibility for Deaf, Hard-of-Hearing clients, and DeafBlind

Planned virtual or in-person events

Settings with limited tech access

The Trauma-Informed Difference

As a trauma-informed organization, MasterWord integrates SAMSHA-aligned practices into operations, training, and quality assurance. This allows us to more effectively support clinical teams, especially in cases where trauma may adversely impact patient communication and outcomes.

Clinically aligned communication

Interpreters apply SAMHSA’s trauma-informed principles—safety, trust, choice, collaboration, and empowerment—to adjust pace, tone, terminology, and communication style in real time.

Adaptive, culturally responsive delivery

Linguists account for cultural norms, body language, turn-taking, and trauma expression, fine-tuning their communication to improve outcomes.

Interpreter resilience & continuity

MasterWord adheres to the DOJ/OVC VT-ORG* framework by providing interpreters with structured debriefings, resilience training, wellness resources, and access to mental health support.

MasterWord became the first Vicarious Trauma-Informed language services company (VT-ORG), aligned with the guidelines of the U.S. Department of Justice Office for Victims of Crime (OVC), in 2023. In 2025, we became the first language services company to earn Level 1 Trauma-Informed Care Certification through The Ecumenical Center.

Ready to see how in-person interpreters can level up your language access services?