Industry Focus - Healthcare and Human Services

MasterWord Services, Inc.™ is a leading provider of healthcare and human services-related language support. MasterWord works in all languages and is available 24 hours a day, 7 days a week.

Rapidly diversifying domestic populations have challenged healthcare and human service providers already dealing with problems of qualified staffing across a variety of key positions including nursing, patient services, case work, and administration. MasterWord works with our clients to help them understand their specific needs and then develops a comprehensive program that helps them address those needs. MasterWord helps providers increase the quality of care and operational efficiency given to their clients while reducing risk and liability by facilitating communication across language barriers. MasterWord consults with our clients to help them identify and assess existing language resources, provides opportunities for training and ongoing professional development, as well as supplementing existing qualified resources with MasterWord’s professional healthcare interpreters and medical translations.

Developing a comprehensive language services action plan is inherent to the responsibilities of almost every risk manager and patient services coordinator. MasterWord Services Inc.™ works with our clients to help them develop a comprehensive program that meets and exceeds the requirements of the current regulatory framework by leveraging existing internal resources, providing opportunities for continued development, and supplementing existing coverage with comprehensive coverage across all languages and disciplines.

The provision of statewide human services requires access to local resources across a variety of languages. MasterWord Services understands the complex needs of human service providers throughout the course of their work. MasterWord’s 24-hour availability allows case workers to schedule requests at their convenience. MasterWord’s online Language Services Management System allows our clients to get the centralized reporting they need in order to manage their business. In addition, the translation of register-appropriate documents ensures clear communication between all parties.

MasterWord Services Inc.™ is available 24 hours a day, 7 days a week. Our online Language Services Management System allows for easy access and reporting for all language related requests.

The transparent delivery of multilingual mental health services is vital to patients and the operational efficiencies of the provider. In addition to the challenges normally encountered in a healthcare setting, mental health requires competent language professionals that are trained to handle complex situations in which cultural issues could potentially cause a miscommunication. Patients have different styles of interaction and communication and our interpreters are trained to not only interpret the content, but also the emotions of the speaker to ensure that the message remains intact throughout the interpreted session. Our interpreters are trained to handle even the most difficult situations in which a patients’ emotional state may impede their ability to communicate even in their native tongue. Additionally, MasterWord interpreters are trained to treat every patient with the utmost courtesy and respect, regardless of their condition or status in the community.

The provision of statewide human services requires access to local resources across a variety of languages. MasterWord Services Inc.™ understands the complex needs of human services providers throughout the course of their work. MasterWord’s 24-hour availability allows case workers to schedule requests at their convenience. MasterWord’s online Language Services Management System allows our clients to get the centralized reporting they need in order to manage their business.

Gaining market share in the pharmaceutical and medical devices industry, requires the timely release of information across multiple languages and platforms. Partnering with a qualified provider who can maintain the technical expertise associated with the required documentation and promotional materials as well as manage the complex deliverables is vital to success in the pharmaceutical and medical device market.

Technologies such as Translation Memory ensure consistency across documents and leverage the repetition inherently found within package inserts and other supporting documentation.

Providing language support for the cutting-edge of healthcare—education and research—is a challenge unlike any other. The development of new technologies and procedures require a depth of linguistic knowledge that is not readily available. Many new technologies and procedures will not have linguistic equivalents in the target language. Therefore, the ability to explain complex processes in clear and concise terms becomes paramount. Qualified professionals with experience specific to the subject matter are vital to success. In addition, expansive linguistic knowledge is necessary in order to ensure that the associated target language terminology conforms to the prevailing linguistic standards of that language. Attention to detail, accuracy, and complete transparency are attributes of the successful provider of healthcare education and research terminology.

Sample services have included:

Translation and localization

Terminology and legal translation

Medical translation

Case history translation

Treatment-plan translation

Medical Translation and Content management

Health, safety, and environment translation

Marketing solutions


Terminology and content management

Local message validation and translation

Website and software localization

Multilingual desktop publishing and graphics support

Healthcare Interpretation


Consecutive interpretation and meeting support

• Healthcare Interpreting
• Community Interpreting

Simultaneous interpretation and conference support

Telephonic Interpretation

Staffing


Linguistic fluency assessments

Department outsourcing

Translation/Language team recruiting and staffing

Administrative personnel recruiting and staffing

Training


Language facilitator training

Language instruction

How to work with an interpreter

Creating documents for multiple languages